Refund & Cancellation Policy

Last Updated: May 23, 2026

1. Policy Overview

At Finvuo, all services are priced on a flat-rate basis. A clear, written quote is provided before any payment is requested. Work begins only after you review and accept the quote in writing.

This Refund & Cancellation Policy applies to all services offered by Finvuo — Bookkeeping Cleanup & Catch-Up, Monthly Bookkeeping, and Small Business Accounting.

Our Commitment

We will never charge you for work that has not started. Your free assessment call is always at no cost and carries no obligation to purchase.

2. Bookkeeping Cleanup & Catch-Up Services

Cleanup and catch-up projects are one-time, flat-rate engagements. Payment is required before work commences.

Full Refund — Eligible When:

• You cancel within 48 hours of payment and work has not yet started
• Finvuo is unable to deliver the agreed scope due to circumstances on our end
• A duplicate or accidental payment was made

Partial Refund — Pro-Rated When:

• You cancel after work has commenced but before full delivery
• Refund is calculated based on the percentage of work remaining at time of cancellation
• A written breakdown of completed work will be provided with your refund calculation

No Refund When:

• All agreed deliverables have been completed and sent to you
• You cancel more than 48 hours after payment and work has already started
• Delays or errors are caused by incomplete or inaccurate information you provided
• You are non-responsive for more than 5 consecutive business days during active work

Important

If your records are significantly more complex than described at the assessment call, we will notify you and revise the scope before proceeding. No additional charges are applied without your written approval.

3. Monthly Bookkeeping Services

Monthly bookkeeping is an ongoing subscription billed at a flat monthly rate. The following terms apply:

Cancellation

• Cancel anytime with 30 days written notice sent to contact@finvuo.com
• Service continues through the end of the final 30-day billing period
• No partial month refunds — the monthly fee covers a full calendar month of service

Refund Eligibility

• Full refund if you cancel within 48 hours of your first payment and no work has begun
• No refund after the first month of active service is delivered
• Pro-rated refund for unused days if Finvuo discontinues the service on our end

No Long-Term Contracts

Finvuo does not lock you into long-term contracts. Cancel anytime with 30 days notice — no penalties, no early termination fees.

4. Small Business Accounting Services

Accounting and financial reporting projects are individually scoped and flat-rate priced. The same refund structure applies:

• Full Refund: Cancellation within 48 hours of payment, before work has started
• Partial Refund: Cancellation mid-project — refund calculated on percentage of remaining work
• No Refund: Final deliverables have been sent and the engagement is complete

For ongoing accounting engagements, the 30-day written cancellation notice applies as stated under Section 3 above.

5. How to Request a Refund

1. Email Us

Send your request to contact@finvuo.com with subject line:“Refund Request — Finvuo

2. Include Your Details

Full name, business name, date of payment, service purchased, and reason for cancellation

3. We Confirm Within 1 Business Day

We acknowledge your request and provide a final decision within 3 business days

4. Refund Processed

Approved refunds are returned to your original payment method within 5–10 business days

6. Exceptions & Special Circumstances

We review the following situations on a case-by-case basis:

• Serious medical emergency or hospitalization of the client
• Natural disaster or force majeure event affecting your business
• Business closure or insolvency during an active engagement
• Technical failure on Finvuo’s end preventing service delivery

Talk to Us First

Before submitting a formal refund request, please reach out directly. Many issues can be resolved through a revised scope, paused engagement, or adjusted timeline. We are always willing to work with clients who communicate openly with us.

7. Disputes & Chargebacks

Please Contact Us Before Filing a Chargeback

If you are dissatisfied with our services, please contact us at contact@finvuo.com before initiating a chargeback with your bank or card issuer. We are committed to resolving all disputes fairly, promptly, and in good faith.

Filing a chargeback without first contacting us may delay the resolution process and affect your ability to receive future services. We reserve the right to suspend ongoing work while a payment dispute is being investigated. All unresolved disputes are subject to binding virtual arbitration as outlined in our Terms of Service.

8. Changes to This Policy

Finvuo reserves the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Us

For refund requests or questions about this policy, please contact us:

Finvuo